Yes, you can change your event date without any extra charges, provided the requested items are available and we are informed at least five working days before the original delivery date.

Yes, a 50% deposit of the total hire amount is required to secure your reservation. The remaining balance is due at least 7 days before the event.
For bookings made less than 7 days in advance, full payment is required at the time of booking. Failure to pay within the required time may result in cancellation.

Yes, cancellations are accepted.

1 to 4 weeks before the event: 25% of your deposit will be refunded.

Less than 7 days before the event: the deposit is non-refundable.

Yes, all hired items must be cleaned before returning. If items are returned uncleaned, a cleaning fee will be applied.

You are responsible for any damages to the items while in your possession. We will assess the damage and inform you of any repair or replacement fees.

We recommend booking as early as possible to ensure availability, especially during busy periods. A 50% deposit secures your booking.

Yes, we try our best to accommodate last-minute bookings, especially during off-peak times. Please contact us directly for urgent requests.

No hidden fees. All costs will be clearly outlined in your quote. Additional charges (e.g., delivery, setup, or extra items) will be communicated beforehand.

Yes, we also offer rentals such as tables, chairs, linens, food warmers, and more. You can add these to your booking for a complete setup.

Absolutely! We can arrange a consultation or share photos and videos of previous events. Mock setups are available for some packages.

Yes! We provide a wide range of themed decorations and can create custom designs to match your event’s style and theme.

You can book by phone or email. We’ll discuss your event needs and help you select the right package. A deposit is required to confirm your booking.